Role Summary

 Our Response Line is the ‘front door’ to our services and provides telephone, webchat and email support to carers contacting our organisation. As part of this team YOU will offer invaluable support, working with unpaid family carers and professionals in West Sussex, demonstrating empathy and skills to guide them through a conversation about their situation and help them recognise their own needs to maintain a healthy wellbeing. When carers contact our Response Line, it may be the very first time they speak about their caring role and YOU will be the first person they entrust this information. The purpose of this role is to offer a listening ear, share any helpful information and guidance, and help unpaid carers plan for the future.