Jobs Board

Role Summary

Are you passionate about improving the wellbeing of others? 

We are currently offering a rewarding opportunity as Co-ordinator within our Helpline Team who are the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal, and chat services to:

• Support the IAG Manager to lead and line manage a Helpline team to provide efficient and effective cover to the ‘front-door’ to CSWS, providing a first point of contact for carers and professionals via our Countywide telephone and email service, online portal and chat services. 
• Work with IAG Manager to grow and develop services including identifying gaps, managing risks and demand, proactively seeking opportunities, increasing the digital offer and supporting funding bids to respond to changing needs.
• Provide day to day operational management of the Helpline staff and volunteers to ensure that outcomes are achieved within budget and contract compliance and funder requirements are met.
• Undertake work from a queue allocation with clear KPIs on a rota basis. 
• Build internal relationships and encourage team to share good practice and work collaboratively with the wider staff group.

You will have excellent IT skills and experience of working with adults and families, and working knowledge and / or lived experience of social care and health. You will use excellent communication and interpersonal skills to provide a professional, time-limited and informed service for carers who contact the helpline for a variety of reasons and who may be distressed or in need of safeguarding support. 

The role is mainly remote / homeworking with the expectation that you may need to travel on occasions to in-person meetings and training